Read our updated cancellation policy here. COVID-19
You will be welcomed at Cusco airport and taken to your hotel, please ensure that you inform us of your full flight details at least 14 days prior to your trek. Look for our representative holding an orange board SAM Travel Peru at the arrival terminal. You must exit the terminal in order to find our representative (they cannot enter inside). We can pick you up on any date that is best suited to you prior to your trek!
Your briefing will take place the night before your trek. It will be held at our office at 6 or 6:30pm, depending on your confirmation email details. The office is located at Calle Santa Teresa Nº383 ; office 107 (second floor). We are next to Subway sandwich shop and share a lobby with Hotel Casona Corrales.
Of course! During your trek or tour your primary luggage can be stored at our office or at your hotel. Both are free!
Please be ready with the following information (FROM EACH PARTICIPANT in your group). We cannot purchase an Inca Trail permits, entrances to Machu Picchu, or make hotel or train reservations (it is a government requirement) without the following information:
SECOND, we require a deposit of per person (the amount depends on which trek or tour you are booking) in order to purchase permits, entrances, and hotel and train reservations for your tour or trek. You can make you deposit by clicking on the VISA or PAYPAL symbols on the top of our home page, or you can click on the VISA or PAYPAL symbols on our booking page.
It would be greatly appreciated if you pay in cash at our office (US dollars or Peruvian soles) here in Cusco. We have many ATMS within the historical center to withdraw money. You can also pay by VISA or PAYPAL online but you will have to pay a 5.5% service charge, charged by VISA and PAYPAL. To pay your balance through PAYPAL, you need to log into your PAYPAL account using our email address of firstname.lastname@example.org.
Most banks in Cusco allow you to choose to withdraw either US dollars or Peruvian soles. Many only accept VISA cards, although our clients have found a couple banks which accept Mastercard and will distribute dollars. According to our clients, Banco de la Nacion also accepts Mastercard but will only distribute Peruvian soles.
Notification of cancellation must always be made in writing by the person that made the booking and paid the deposit to email@example.com.
Our policy for our deposits for our treks and tours are that they are 100% non-refundable. There are no exceptions due to the fact that SAM Travel Peru expends a great deal of expense purchasing permits, entrance tickets, and making deposits for reservations or services, most of which are non-changeable, non-transferable, and non-refundable by government regulation.
If you book a tour or trek with a hotel(s) and you cancel your hotel less than 30 days before your tour or trek starts, 100% of the price of the hotel(s) is still due and payable. SAM Travel per Peruvian Hotel policy must pay all hotels 30 days in advance and all fees are non-refundable.
Unfortunately the answer is no (this applies to the Inca Trail). Once the permits or entrance tickets have been bought the government does not allow any changes, so we can’t change any departure date after the permits or ticket has been bought. Tickets are also not transferable nor refundable. You must ensure you are reserving the correct dates! Double check the date on your booking form because we buy your permits as soon as we have your booking form and deposit. Often there are limited spaces and we must purchase them immediately. They are paid for completely as soon as your complete your booking and deposit, which means that you must buy completely new permits if you change your dates. All of the permits and tickets sold by the Peruvian government are non-refundable and non-transferrable.
In regards to Alternative Treks, it may be possible to change your date for an additional fee. Please contact the office as soon as possible if this occurs so we can assist you in this matter.
*** If you cancel your tour or trek, the deposit is not refundable at all!
Yes! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your Inca Trail Machu Picchu permit, entrance to Machu Picchu, train ticket or other entrances and reservations depending on your choice of trek.
In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 per person. We must have a copy of your old and new passport to make the change. Before you change your passport keep a copy of your old one.
If you do not wish to pay this fee you will need to bring both passports to Peru with you. You can enter Peru with your new passport but you will need to show both passports, old and new to be to enter the Inca Trail, Machu Picchu or the train. If you do not have both you will not be allowed to enter the Inca Trail, Machu Picchu or get on the train.
YOUR PASSPORT MUST BE VALID FOR AT LEAST 6 MONTHS FROM THE DAY YOU ENTER PERU! Most airlines will not let you board your flight if your passport has less than 6 months left from the date you enter Peru.
The weather is very unpredictable and it’s difficult to foresee. You will have many different varieties of weather as you pass through the numerous microclimates and it will depend on the location. We highly recommend you dress in layers to adapt to the climate changes.
In general, if you exercise regularly and spend 2 to 3 days in Cusco or in the Sacred Valley. You will acclimate normally!
The recommended remedies for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness. For more detailed information on Altitude Sickness click this link: Altitude Sickness.
It has been highlighted by most of our clients, especially by our female trekkers, who want a private, clean and sanitary toilet!! SAM Travel Peru toilet facilities have an individual tent and a “camping toilet with a seat.” Check out the picture, which illustrates how we set up our camping toilet on the trek by using this link: picture of toilet tent. Our toilet is always set up a comfortable distance from our campsite. At night if you need to use the toilet it is readily accessible and clean, unlike the dirty facilities supplied by the government.
The maximum group size for all treks is 8 persons. Usually our groups are between 4-6 persons. Sam Travel Peru specializes in SMALL and PRIVATE groups and provides personalized services.
Absolutely! Included in our packages is picking you up and dropping you off at your hotel on the return from your trek or tour. If you have booked your hotel in the Sacred Valley like Ollantaytambo or Urubamba, we will drop you there too! Also, if you spend the night at Ollantaytambo before your trek (if your are doing the Inca Trail), we will pick you up there.
It will depend on the train availability (high season it could book out) but the idea is to give you as much time as possible in Machu Picchu and enjoy the amazing views on the way back to Cusco from the train. Therefore, you we usually book the train at 4:22pm. With this train schedule, you will have more than 9 hours to enjoy Machu Picchu
The upgrade to Vistadome train which has slightly nicer seats, panoramic windows and windows in the ceiling. You will be offered some snacks and a dance show will take place on board. The price is $57 USD per person which includes the transfer from Poroy (Cusco) train station to your hotel in Cusco. It is 2 hours by train from Aguas Calientes to Ollantaytambo and then another 2 hours from Ollantaytambo to Cusco by bus. If you upgrade to the Vistadome Train, the trip from Aguas Calientes to Poroy (Cusco), takes 3.5 hours, and then 25mins by taxi to your hotel. Usually our clients are back at their hotel by 8pm.
If you’re happy with the services provided, a tip – though not compulsory – is appreciated. Of course, you are free to tip more or less as you feel, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service. While it may not be customary to you, it’s of great significance for the people who will take care of you during the trek. It is an entrenched feature of the tourism industry across many SAM Travel Peru destinations.
Yes, we are a local sustainable & responsible tourism operator, that incorporates the universal principles of tourism: protect the environment and benefit the local communities respecting their culture and religion. With this in mind, we have trained all our staff to know, understand and respect local places and its people.
Machu Picchu was recognized as a World Heritage site by UNESCO in 1983. UNESCO has been concerned with the increase of visitors to Machu Picchu within the last few years and worries that these crowds are causing damage. They have established new regulations for 2019 to reduce visitor traffic within this archaeological complex.
These new regulations will take effect on January 1, 2019. All visitors will now be limited to 4 hour visiting sessions. Tickets to Machu Picchu will be divided into three daily sessions: early morning (6AM – 9AM), late morning (9AM – 12PM) and early afternoon (12PM – 3PM). Within these sessions, visitors must choose a specific hour to visit. This is to regulate and reduce visitor traffic within the citadel– each hour will be limited to 600 visitors.
The new regulations will have a direct impact on: Huayna Picchu and Machu Picchu Mountain (not to be confused with the citadel itself). In order to enjoy your tour of the citadel and hike the additional mountains, you will need to purchase an extra entrance ticket to the ruins extending your time allowed inside. This means that Huayna Picchu tickets will go up from $35 per person to $75 per person
All tours include the entrance to Machu Picchu but, in order, to hike Huayna Picchu or Machu Picchu Mountain, you will need to purchase an additional Machu Picchu entrance ticket with the Huayna Picchu or Machu Picchu permit, which will cost a total of $75 per person. These new regulations will come into effect starting January 1, 2019 and will apply towards all tours. If you have booked Huayna Picchu or Machu Picchu Mountain with us and do not want to pay the higher fee, please contact us at: firstname.lastname@example.org
These are new regulations that will take effect starting January of 2019, keep visiting our page and social sites for more information or updates on these regulations.