Last updated: 13:00 30 March 2020 (AEST)
The safety and wellbeing of our travelers and staff is our highest priority, therefore, effective Monday 16 March SAM Travel will suspend all tours until 15 May 2020. Given the unprecedented impact of COVID-19, we have updated our policy effective immediately: if you have a tour or trek booked from now to 15 May, 100% of your payments can be applied to a future trip in 2020 or 2021.
This decision was taken because tourism, as the main economic activity of Cusco, provides the majority of jobs in the region. Our company must shield its assets to protect our employees and to allow us to start operations again as soon as possible. For this reason, we are unable to offer a refund. We will be providing you the option to change your tour/trek date without paying any penalty to new dates between May 16th to December 31st, 2021.
Reservations and date changes are subject to the SAM Travel terms and conditions. In case of date changes, the passenger will pay the corresponding penalties. For cancellations, there is no no option for a refund.
Read the Terms & Conditions
You can contact our support team online or over the phone. However, we are urging customers whose tours may be impacted to hold off from calling our sales teams unless your tour departs during the months of March and April. Like most countries around the world, this is a difficult time for small businesses in Peru. We are grateful for your support through this challenging time, and encourage everyone to be kind to one another while we navigate this global crisis.
SAM Travel is a small, local Peruvian tour company. We are experiencing hundreds of messages and calls about postponing or canceling at this time and want you to know that while this is really scary for our company, we are committed to helping our guests, staff and community, and being resilient to come through this together. At this time, we are choosing not to lay off any of our regular staff, because they rely on us so they can provide for their families. We are also supporting our porters, cooks, and guides because the loss of work, even if only a month, is devastating for their families and communities.
Most of you have only paid your initial deposits for tours and treks with SAM Travel, which is around $200 per person. All guests pay the balance of their tour cost when they get to Cusco to start their tour. We ask for your patience and hope that you are able to postpone your tour and move it to a later date in 2020 or to 2021.
For others, you may like to know that if you are unable to do your tour, you can donate your deposit to our fund for out-of-work porters and their communities, which are hit hard by the stop in tourism and the devastating landslides of February. We will also move your deposit to our new SAM Travel Community Support Fund and will directly send 100% of that deposit to the hardworking people who have been most affected by this global pandemic and economic disaster.
SAM Travel Peru TEAM!
Machu Picchu was recognized as a World Heritage site by UNESCO in 1983. UNESCO has been concerned with the increase of visitors to Machu Picchu within the last few years and worries that these crowds are causing damage. They have established new regulations for 2019 to reduce visitor traffic within this archaeological complex.
These new regulations will take effect on January 1, 2019. All visitors will now be limited to 4 hour visiting sessions. Tickets to Machu Picchu will be divided into three daily sessions: early morning (6AM – 9AM), late morning (9AM – 12PM) and early afternoon (12PM – 3PM). Within these sessions, visitors must choose a specific hour to visit. This is to regulate and reduce visitor traffic within the citadel– each hour will be limited to 600 visitors.
The new regulations will have a direct impact on: Huayna Picchu and Machu Picchu Mountain (not to be confused with the citadel itself). In order to enjoy your tour of the citadel and hike the additional mountains, you will need to purchase an extra entrance ticket to the ruins extending your time allowed inside. This means that Huayna Picchu tickets will go up from $35 per person to $75 per person
All tours include the entrance to Machu Picchu but, in order, to hike Huayna Picchu or Machu Picchu Mountain, you will need to purchase an additional Machu Picchu entrance ticket with the Huayna Picchu or Machu Picchu permit, which will cost a total of $75 per person. These new regulations will come into effect starting January 1, 2019 and will apply towards all tours. If you have booked Huayna Picchu or Machu Picchu Mountain with us and do not want to pay the higher fee, please contact us at: email@example.com
These are new regulations that will take effect starting January of 2019, keep visiting our page and social sites for more information or updates on these regulations.